2020 certainly was an interesting year that required interesting solutions. EHR training was no exception (whether using Meditech, Cerner, Epic, or another system). We have the way we trained end-users before COVID, the way we trained during COVID and hopefully we can look towards how we train after COVID. Here is a recap of the good, the bad, and the future!
COVID required teams to get creative with providing training. Many explored virtual tools to accommodate social distancing and found that training really can happen in a virtual environment.
Sedona Learning has been a proponent of virtual learning tools for over two decades; however, too much or too little of a good thing is not a good thing! Hours of virtual classroom, automated PowerPoints or short generic snippets that don’t connect the dots and engage fall short of providing learning outcomes.
There is an art to providing virtual training that keeps individuals engaged without sacrificing outcomes. When you go high tech, you have to go high touch! A blended approach is always best for learning retention – whether that is with 1) a tutorial followed by micro refreshers, or 2) a tutorial, followed by a classroom experience and micro refreshers. Here is Sedona’s best practice recommendation:
- Reduce or eliminate classroom time with tutorials
- Ensure the tutorials are interactive and engage the mind
- Ensure they are customized to your build, best practices and workflows or end-users discount their worth
- Use virtual, in person, or 1:1 time with end-users to walk through day-in-the-life scenarios to bridge the gap and promote retention
- Provide micro refreshers that can be quickly accessed from within your EHR system to reinforce learning and promote best practices (instead of workarounds)
You can “check the box” of providing training using virtual tools; or, you can call Sedona Learning Solutions and capitalize on our experience and improve your go-live outcomes by creating confident and independent users with virtual tools!